We will only offer the refund if there is any issue or bug in our module that we are not able to resolve.
In any other case, we don't provide refunds. As after the order you will get the complete source code (not encrypted) of the module. So please review the Extension details, features and online demo carefully before make any purchase.
For debug the Module issue in your site. we need the site access details(FTP / Database and Admin details) to check the issue. We not provide support on team viewer or any other remote desktop software.
For any other issue, you can contact support here.